Lead the Guest Services team at Castle Mountain Resort, ensuring exceptional guest experiences in a beautiful setting. This full-time, seasonal role offers opportunities from September to April and beyond.
As a Guest Services Supervisor, you will guide a dedicated team ensuring accommodating bookings, check-ins, and sales are handled efficiently. Your leadership is vital in fostering a warm workplace while driving revenue growth through exceptional guest service and product knowledge. With collaboration across departments, this role influences guest interactions and optimizes operational efficiency.
Key Responsibilities:
• Supervise daily Guest Services operations
• Lead, coach, and schedule team members




• Ensure efficient handling of guest transactions
• Monitor guest wait times for service improvements
• Resolve guest concerns and escalate when needed
Requirements:
• Minimum 3 years in hospitality or guest services
• 1–2 years of supervisory experience
• Proficient in Microsoft Office products
• Experience with POS and PMS systems
• Strong communication and organizational skills
This role is designed for an individual ready to elevate guest service at Castle Mountain Resort.
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📌 Guest Services Supervisor at Castle Mountain (Brocket)
🏢 Canada West Ski Areas Association
📍 Brocket