Supervisor, Living Standards Response Team -CC) Application Deadline: January 14th, 2026, by 11:59 pm Employment Type: Permanent Full Time, Non-Bargaining Unit Work Hours: 35 hours/week (M-F 9am-5pm) Work Setting: Onsite – Limited opportunities to work remotely/Hybrid Salary: $65,000 - $70,000 Who We Are WoodGreen is a team of diverse and innovative changemakers working together to make a difference in our communities. A United Way Anchor Agency with a proven track record and an entrepreneurial mindset, we continuously seek to develop solutions to critical social needs while striving to become a Centre for Equity. We are committed to building an inclusive and diverse workforce, representative of the communities we serve. We encourage, and are pleased to consider, applications from Indigenous peoples, racialized persons/persons of colour, women/women identifying, persons with disabilities, 2SLGBTQIA+ persons, and others who contribute towards promoting innovative ideas and solutions. Program Overview – Supportive Housing – Living Standards Response Team, Community Care Our Supportive Housing portfolio includes multiple programs across approximately ten buildings in the City of Toronto, supporting individuals with lived experience of homelessness and complex mental health and/or substance use challenges. Different programs offer varying levels of onsite support, including intensive case management, harm reduction and addiction support, therapeutic counselling, 24-hour or on-call staffing, health and nursing supports, life-skills development, and community-building activities. Our work is rooted in equity, anti-oppression, harm reduction, and trauma-informed, recovery-oriented practice, with a strong focus on housing stability, dignity, and client‑self‑determination. What You Will Do Support with implementing the operational responsibilities of the supports and services and initiatives associated with the Living Standards Response Team. Provide daily oversight of program staff and supports with training and orientation of staff; participate in regular supervisory sessions with staff. Supervise the Living Standards Workers and Case Managers in the delivery of case management, extreme cleaning, organizing,



decluttering, and pest control interventions. Empower staff to provide practical, hands‑on service and tenant coaching, upholding harm reduction, trauma‑informed, anti‑oppressive, and anti‑racist frameworks. Lead team meetings, coordinate schedules, and provide oversight for in‑unit interventions, crisis responses, and safety reviews. Support the Manager with planning and implementation of staff development and organizational policies, procedures and protocols. Monitor and evaluate team performance; ensure consistentstandards for documentation, reporting, and communication with management. Guide the development and review of tenant care and safety plans, responding to emergent issues and facilitating appropriate support and referrals. Support the Housing Unit onsite with tenancy issues, including extreme cleaning, pest control, hoarding, arrears, inspections, notices and work orders. Foster collaboration with external partners, and service providers to optimize intervention outcomes and resource access. Represent the team in organizational and external meetings; deliver presentations, participate in best practice networks, and advocate for resident needs. Maintain program records, collect data, and prepare statistical and narrative reports on impact and service delivery. Address conflicts and crisis situations with tenants and staff, providing mentorship, de‑escalation, and support. Ensure ongoing professional development for self and team members; organize trainingsessions and promote knowledge sharing. Participate in hiring, orientation, and performance review activities. Adapt team support to challenging, mobile environments where clients may display responsive or high‑risk behaviors. Other duties as assigned by the Manager, Community Supports Outreach.



What You Bring to the Team Post‑secondary degree in Social Work, Psychology, or related field; with additional supervisory or leadership experience in housing, supportive or community mental health services. Minimum 3 years’ experience implementing programs, working with homeless/vulnerably housed individuals, supervising staff (preferably in a unionised setting), knowledge of tenancy legislation and property management. Advanced understanding of homelessness, poverty, mental health, substance use, and the ability to develop effective services for individuals/communities. Expertise in harm reduction, trauma‑informed care, extreme cleaning, hoarding and pest management, crisis intervention, and tenant support. Comprehensive knowledge of pest control and hoarding supports, occupancy agreements, and programme management. Demonstrated leadership, ability to create and sustain teamwork, and manage staff performance. Proven skills in strategic planning, community engagement, and service evaluation. What Will Set You Apart Demonstrated ability to work effectively both independently and as part of a multidisciplinary team. Strong interpersonal skills with the ability to build rapport and maintain professional boundaries. Effective communication skills (oral and written) for engaging with tenants, staff, and external stakeholders. Competency in organising, prioritising tasks, and managing time efficiently in a dynamic environment. Expertise in crisis intervention and problem‑solving skills; able to respond calmly under pressure. Commitment to client‑centred, trauma‑informed, harm reduction, anti‑oppressive, and anti‑racist frameworks. Ability to use computer applications (e.G., MS Word, Excel, Outlook) and learn relevant software for documentation and scheduling. Capacity to safely perform physical tasks including lifting (up to 40 lbs), cleaning, and navigating multi‑site environments. Comfort working in challenging, unpredictable environments (such as those with behavioural challenges, strong odours, and substance use present). Commitment to ongoing learning and professional development as directed by the organisation. #J-18808-Ljbffr

📌 Supervisor, Living Standards Response Team - C$65,000 - C$70,000 A Year (Toronto)
🏢 WoodGreen
📍 Toronto