Enhance customer relations as a Customer Success Specialist with Virox Technologies in Oakville, ON. This role focuses on improving service delivery and supporting commercial administration tasks.
As a full time coordinator, you will assist the Product Marketing and Customer Success Team. Your immediate responsibilities include addressing customer inquiries, maintaining detailed customer records in HubSpot, and improving service workflows. Additionally, you will track trade show participation and oversee related logistics to ensure successful events.
Key Responsibilities:
• Respond efficiently to customer inquiries via email and phone
• Monitor service metrics to identify trends and improvements
• Maintain customer information accurately in CRM systems
• Coordinate invoicing and manage financial documentation
• Oversee logistics for trade shows, including booth and material preparation
Requirements:
• Degree or diploma in Business Administration or a similar field
• 1-2 years of experience in an administrative or customer service capacity
• CRM knowledge is advantageous; HubSpot experience is helpful
• Strong proficiency in Microsoft Office programs
• Highly organized with a detail-oriented approach
Become a key player in enhancing customer satisfaction and operational efficiency at Virox Technologies.
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