Join Design Electronics as a Senior Technical Support Manager, focusing on integrated technology systems in the beautiful Niagara Region, Ontario. Ensure top-tier customer satisfaction while providing expert remote support.
In this full-time, permanent role, you will oversee technical support and serve as the pivotal customer contact. With a focus on remote troubleshooting, ticket management, and diagnostics, your leadership will positively impact our customers' experience. You will work closely with our team to build robust client relationships and resolve their technology challenges effectively.
Key Responsibilities:
• Manage service requests and technical support tickets
• Ensure timely ticket resolution adhering to SLAs




• Provide expert remote technical support to clients
•Troubleshoot and resolve complex technical problems
• Collaborate with technical teams for comprehensive solutions
Requirements:
• Over 10 years in home and commercial automation systems
• High school diploma or GED required
• Valid driver's license for travel to sites
• Familiarity with AV system drawings
• Preferred certifications in automation technologies
Bring your expertise in technical support and automation technology to make a significant impact at Design Electronics.
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📌 Senior Technical Support Manager in Niagara (Niagara Falls)
🏢 Design Electronics
📍 Niagara Falls