Elevate customer service strategies with 407 ETR as a Manager, Customer Operations in Woodbridge. Lead improvements that heighten customer experiences and optimize operations across various channels.
In this managerial role, you'll take charge of customer-focused operational strategies, playing a crucial part in coaching direct reports and spearheading process enhancements. Your leadership will ensure the team effectively meets key performance indicators (KPIs) while fostering employee engagement in a customer-centric workplace.
Key Responsibilities:
• Develop customer experience strategies across multiple channels
• Identify and implement process improvements to enhance service
• Analyze customer feedback and operational metrics for insights




• Lead team performance monitoring against KPIs and targets
• Support change management initiatives and employee development
Requirements:
• Bachelor’s degree in Business or related field
• 5+ years managerial experience in customer service environments
• Proven leadership in customer experience and operational projects
• Strong communication and stakeholder management skills
• Ability to analyze data and recommend actionable improvements
Become a pivotal leader in enhancing customer operations at 407 ETR in Woodbridge.
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📌 Customer Operations Manager at 407 ETR (Vaughan)
🏢 407 ETR Concession Company
📍 Vaughan