Elevate guest satisfaction as a Guest Experience Manager at East Side Mario's located in Stoney Creek and Hamilton. This full-time role focuses on creating unforgettable dining experiences and optimizing team performance.
In this role, you will lead day-to-day operations while supporting the General Manager's vision. Key responsibilities include managing financials, ensuring high dining standards, and building a cohesive team culture. Regularly evaluating guest feedback and implementing action plans for improvement is crucial for this position.
Key Responsibilities:
• Oversee daily restaurant operations and manage shifts
• Analyze guest reviews for continuous service improvement
• Implement effective complaint resolutions and guest satisfaction strategies




• Coach team members to maintain high service standards
• Monitor restaurant profitability and manage labor and inventory
Requirements:
• Experience in restaurant management or guest services
• Solid leadership and communication skills
• Ability to drive team performance through coaching
• Proficient in evaluating financial metrics and KPIs
• Knowledge of health and safety regulations
Use your passion for guest experience to lead East Side Mario's in providing exceptional Italian-American dining.
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📌 Guest Experience Manager at East Side Mario's (Hamilton)
🏢 Employment Help Centre
📍 Hamilton