IT Specialist - ThinkingboxLocation: Toronto, Ontario, CanadaSeniority level: Not ApplicableEmployment type: Full-timeJob function: Information TechnologyBase pay rangeCA$70,000.00/yr - CA$75,000.00/yrWho We AreHi! We’re Thinkingbox, a brand experience agency driven by craft and curiosity. Our team blends diverse perspectives in design, technology, and strategy to push boundaries and deliver creative work for our clients. We’re a curious group that loves to think big, keep learning, and create meaningful experiences. Culture is at the heart of who we are, and our offices are hubs of natural collaboration. From hanging out with our office dogs to enjoying Thursday happy hours, we keep our work environment vibrant, welcoming, and fun. Each year, we also encourage our people to spend a month exploring the world, whether that means working from another office or even from the beaches of Mexico, to expand their perspectives and bring fresh inspiration back to the team.The OpportunityWe are seeking an IT Specialist to lead device management and provide hands‑on technical support based in our Toronto studio and providing assistance for our offices in Salt Lake City and Chicago. This role owns the full lifecycle of Apple devices, oversees MDM administration, supports macOS and Windows environments, maintains studio and workspace technology, and collaborates across teams on equipment, budgeting, cloud resources, and operational improvements. The ideal candidate brings strong experience with Apple Business Manager, MDM tools, endpoint security, networking, and production or creative environments, with familiarity in Linux, AWS or GCP, and the ability to support on‑site operations 5 days per week.What You’ll Be DoingApple Device ManagementManage the full lifecycle of Apple devices: procurement, deployment, configuration, compliance, and retirementAdminister MDM policies using Mosyle or similar platformsMonitor device health, patching,



and security standards to keep studio operations running smoothlyTechnical Support & Operational LeadershipProvide troubleshooting and support for macOS, Windows, networking, software, and studio equipmentImplement and maintain asset management systems for internal and production gearEvaluate tools, hardware, and processes to improve efficiency and reduce manual overheadCreate clear, organized documentation for processes, onboarding, and troubleshootingStudio & Workspace TechnologySupport workstation setups, meeting rooms, AV, and production equipmentMaintain organized storage, asset tracking, and infrastructure readinessRecommend tools, hardware, and workflow improvements to streamline studio operationsCross-Functional CollaborationPartner with Office Operations, Production, and Finance on equipment needs, budgets, and purchasingContribute to technology improvements, hardware refreshes, and workspace upgradesManage decommissioning and resale of retired hardwareLinux & Cloud FamiliarityBasic to intermediate experience with Linux command-line workflows and troubleshootingBasic familiarity with AWS or GCPAssist with maintaining cloud-based Linux servers and containerized environmentsSupport cloud resource management and monitoring under guidanceWhat You'll BringMust be on-site 5 days/week at our Toronto studio3–5+ years in an IT Specialist, Systems Administrator, or similar roleStrong experience with Apple Business Manager and MDM platforms (Mosyle, Jamf, Kandji)Solid macOS administration, device compliance, identity/SSO management, and endpoint security skillsExperience supporting Windows workstationsSome Linux familiarity,



including CLI workflows and basic server provisioningUnderstanding of on-prem and basic cloud networking, with troubleshooting across wired, wireless, and VPN environmentsWorking knowledge of AWS or GCP and ability to assist with cloud resource managementExperience supporting creative or production environments is a strong assetClear and effective communication and documentation skillsAbility to lift 50 lbs and support hands‑on studio and workspace setupsBonus PointsExperience in studio, film, digital production, or agency environmentsFamiliarity with AV, on‑set gear, or production workflowsScripting/automation skills (Bash or PowerShell) to streamline IT tasksEqual OpportunityAt Thinkingbox, we’re committed to creating an inclusive environment where everyone feels valued, heard, and empowered to thrive. We believe that diversity is our creative strength – it's the range of perspectives, experiences, and backgrounds that fuels our best ideas and most innovative solutions. We welcome and encourage applicants of all races, ethnicities, genders, identities, abilities, ages, sexual orientations, and backgrounds to apply. Your voice matters here.To ApplyThank you for your interest in joining our team. Please submit your resume along with links to your online portfolio (if applicable). Due to the volume of applications we receive, we’re unable to respond to every submission. However, all applications are kept in our talent database and will be considered for future opportunities.We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.Placement in the salary range will be based on factors such as internal equity, candidate experience, skills, and qualifications relevant to the role.#J-18808-Ljbffr

📌 It Specialist - Thinkingbox - C$70,000 - C$75,000 A Year (Toronto)
🏢 Thinkingbox
📍 Toronto