Enhance customer satisfaction as a Customer Experience Specialist at Imperial Dade in Saint John, NB. This hybrid role requires a friendly demeanor and proactive problem-solving skills to meet customer needs effectively.
As a Customer Experience Qualified, you'll engage with clients across Canada, ensuring timely order processing and exceptional service. This position necessitates collaboration with internal teams such as Sales and Operations to continuously improve the customer journey. Understanding customer feedback and addressing concerns will build loyalty and confidence in Imperial Dade’s offerings.
Key Responsibilities:
• Communicate with customers nationwide through various platforms
• Process and follow up on manual and electronic orders




• Own assigned accounts and ensure timely order processing
• Track back orders and open orders effectively
• Liaise with Sales and Operations for customer experience enhancement
Requirements:
• 1-3 years of customer service experience required
• B2B industry experience preferred; high school diploma required
• Bilingual in English & French necessary
• Strong communication and organizational skills
• Proficiency in Salesforce and Microsoft Office
Drive customer loyalty and enhance the buying journey with your expertise at Imperial Dade.
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📌 Customer Experience Specialist at Imperial Dade (Vancouver)
🏢 Socket.dev
📍 Vancouver