Join Turo as an Executive Support Associate II to manage escalated customer issues across North America. This bilingual position emphasizes exceptional support in English and French while adapting to complex scenarios.
This role is integral to Turo’s Executive Support team, handling high-impact host and guest escalations effectively. You’ll leverage three or more years in customer support to resolve billing disputes and navigate sensitive incidents. Collaborate cross-functionally and contribute to improving customer experience and operational processes.
Key Responsibilities:
• Address high-impact host and guest escalations promptly
• Align regional policies, particularly for Quebec
• Deliver exceptional support during emotionally charged situations




• Partner across teams for timely resolutions
• Contribute ideas for improving processes and tools
Requirements:
• 3+ years of experience in customer support roles
• Bilingual in English and French, strong communicator
• Calm under pressure, with proven de-escalation skills
• Experience with Kustomer or similar support tools
• Strong organizational skills for prioritizing workloads
Utilize your bilingual skills to enhance Turo’s customer support in a dynamic and collaborative setting.
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📌 Executive Support Associate II Hybrid Role (Toronto)
🏢 Turo
📍 Toronto