Get AI-powered advice on this job and more exclusive features. This range is provided by Apex Systems. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more. Base pay range $60.00/hr - $65.00/hr Job#: Enterprise Customer Success Manager Start date: ASAP. Office Location: 100% remote (within Canada) Hybrid: preferred on site on a weekly basis if applicable. Application Process: It is best to apply via the medium on which you are seeing this posting. If you encounter technical difficulties submitting your resume, please send a Word version of your resume to Johanna at (email protected). Overview Our client is looking to add to their Enterprise Solutions team. They are hiring an Enterprise Customer Success Manager to join their growing team. In this role, you will be responsible for providing proactive and strategic guidance on optimal usage of enterprise offerings, serving as the internal voice of the retailer, coordinating cross‑functional initiatives, and assisting with the development of customer success processes, metrics, and engagement strategies throughout the customer lifecycle. About The Job In partnership with Business Development, execute on the customer relationship strategy for a portfolio of 3-4 retail partners, promoting productivity, retention and loyalty for the suite of enterprise offerings including eCommerce SaaS and API services. Collaborate with Business Development, Enterprise Solutions, and Product teams to create playbooks, data points, tools and to educate and encourage upsell/cross‑sell/renewal of retail partnerships. Be a subject matter expert of the enterprise offering and provide consultative services to internal and external audiences to educate on best practices and tactics for optimal success on the platform.



Help develop partner‑facing collateral and lead presentations to external audiences to evangelize enterprise offerings, including demonstrations of the suite of enterprise products and services. Establish a deep understanding of the client’s business operations, including internal processes and functional group strategies. Engage, educate, collaborate, and problem‑solve with internal and external partners at all levels of the organization. YOUR DAY TO DAY Account Planning and Execution. Utilize one‑to‑many strategies to drive feature adoption within your retailer portfolio. Understand retailer needs and identify opportunities for improvement. For each retailer in your portfolio, develop a deep understanding of their business goals, strategies, and initiatives, and advise on how our Enterprise offerings play a role. Build and maintain strong relationships across multiple internal and external client stakeholders, in partnership with Business Development. Advise Business Development and internal leadership on upsell opportunities. Analytical Support: Monitor retailer metrics and KPIs, leveraging insights to drive business results. Product Knowledge: Become a subject matter expert on the retailer‑facing suite of products and be proactive in leveraging it to grow their business. Provide expert consultation to clients leveraging your knowledge of the Enterprise solution set. Develop collateral and training materials to support education of new feature releases. Delivery of best practices to drive feature adoption and eCommerce growth. Work cross‑functionally with Product, Technical Delivery,



Business Development and Sales teams to drive retailer success plans and upsell/cross‑sell opportunities. About You 5+ years previous Customer Success or other relevant experience. Experience owning a portfolio of 3-4+ retailers. Prior experience focuses on enterprise and/or SaaS. Solid project/program management skills. Technical acumen to effectively articulate the client’s enterprise capabilities & offerings (highly preferred). Excellent communication skills, with the ability to distill complex issues. Comfort with large data sets and ability to extract business insights from analysis. Comfort with ambiguity and a rapidly evolving business landscape. Solid stakeholder management skills, both internal and external. Quick communication response times. Ability to manage across functions and present to leadership. Creative problem‑solver. Positive, energetic, and influential relationship builder. EEO Statement Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you require accommodations, please contact our Benefits Department at (email protected) or. Seniority level Mid‑Senior level Employment type Full‑time Job function Other IT Services and IT Consulting #J-18808-Ljbffr

📌 Customer Success Manager - Sfp - $60 - $65 An Hour (Toronto)
🏢 Apex Systems
📍 Toronto