Step into a rewarding Guest Service Agent role at The Sutton Place Hotels in Halifax! Provide exceptional service and create memorable guest experiences.
This position at The Sutton Place Hotel is essential for ensuring exceptional guest experiences. You’ll be responsible for greeting guests, managing their reservations, and addressing questions and complaints with professionalism. Familiarity with computerized systems, particularly Opera/Opera Cloud, is required, coupled with a passion for hospitality.
Key Responsibilities:
• Conduct guest check-ins and manage room assignments
• Respond to inquiries regarding hotel and community services
• Handle modifications and cancellations of reservations
• Reconcile guest accounts and process payments
• Ensure public areas are welcoming and well-maintained
Requirements:
• High School Diploma, G.E.D., or equivalent
• Solid customer service experience necessary
• Familiarity with hospitality methods and techniques
• Excellent conflict resolution and communication skills
• Ability to adapt quickly in a fast-paced environment
Elevate your career with The Sutton Place Hotel, where luxury and top-notch service meet in Halifax.
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📌 Guest Service Agent Position in Halifax (Halifax Regional Municipality)
🏢 Sutton Place Hotels]
📍 Halifax Regional Municipality