An Initial AI Screening will be conducted for this role.

Contract Duration: 6 months

Typical Day in Role:

Review and validate telecommunications invoices from wireless, voice, and data service providers.

Verify billing accuracy against contracts, rate plans, service inventories, and approved services.

Investigate and resolve billing discrepancies, duplicate charges, overages, and inaccurate invoices.

Support invoice approval processes and ensure adherence to financial controls.

Monitor recurring telecom expenses and identify unusual billing trends.

Invoice Reconciliation & Inventory Validation

Reconcile carrier invoices against telecommunications inventory databases.

Validate activations, upgrades, suspensions, cancellations, and service changes.

Support inventory audits and ensure alignment between billed services and assigned users or business units.

Maintain accurate records of telecom assets, services, and billing accounts.

Assist in allocating telecommunications expenses to business units and cost centres.

Produce recurring reports related to telecom spend, usage trends, billing variances, and forecasting.

Support monthly chargeback processes and cost recovery activities.

Liaise with telecom providers to resolve billing discrepancies and service-related invoicing issues.

Track dispute resolution activities and ensure credits are received and applied correctly.

Maintain documentation supporting invoice disputes and vendor escalations.

Support vendor performance reviews and governance activities.

Analyze telecom usage and spending patterns to identify cost-saving opportunities.

Recommend plan optimizations, service rationalization, and inactive line removals.

Participate in process improvement initiatives that enhance billing accuracy and operational efficiency.





Support TEM and reporting tool enhancements.

Performance Measurement:

Weekly 1:1

Project milestones completed on schedule

Must Have Skills:

- 3-5 years of experience in Telecommunications billing
- 3-5 years of experience in Telecom Expense Management (TEM)
- 3-5 years of experience in Financial analysis
- 3-5 years of experience in Accounts payable or invoice management
- 3-5 years of experience in Mobility operations
- Experience using Power BI or similar reporting tools

Nice-To-Have Skills:

- Bilingual in either Spanish or French would be an asset.
- Advanced Microsoft Excel skills.
- Experience working with telecommunications carriers such as Rogers, Bell, or TELUS is an asset.
- Familiarity with Vera Smart tool, Service now or similar tools.
- Knowledge of carrier billing structures and telecommunications inventory management.

Soft Skills:

- Strong attention to detail.
- Highly motivated and result oriented
- Strong customer service and stakeholder management skills
- Time Management and organizational skills
- Advanced Microsoft Excel skills.

Educational Requirements:

- Postsecondary education in Business Administration, Finance, Accounting, Telecommunications, Information Technology, or a related discipline.

FP Inc. is committed to creating an inclusive setting where all team members and clients feel like they belong. In accordance with the requirements set out in the Employment Standards Act, FP Inc. hereby declares that AI is utilized in the screening process for this position. The hourly compensation range for this role is C$40 - C$54/hr. We seek applicants with a wide range of abilities, and we provide an accessible candidate experience. We advocate for you and welcome anyone regardless of race, colour, religion, national origin, sex, physical or mental disability, or age.

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📌 Telecommunications Billing Analyst - TEM (Toronto)
🏢 FP
📍 Toronto