Join Kitchener Ford as a Customer-Focused Appointment Coordinator, where you will schedule appointments and ensure exceptional service for vehicle maintenance. Enhance customer satisfaction by managing inquiries effectively.
In this dynamic role, you will engage with customers through calls and emails to schedule service appointments. Promoting recommended maintenance and resolving customer concerns are key aspects of this position. Your proactive approach and impeccable organization will help elevate our customer experience in our process-driven dealership.
Key Responsibilities:
• Manage incoming calls and emails for service appointments
• Promote recommended scheduled maintenance to customers
• Address customer inquiries and provide necessary assistance




• Keep vehicle and customer information updated in the system
• Conduct outbound reminder calls and emails for appointments
Requirements:
• Experience in dealership service department appointments preferred
• Required customer service or administrative background
• CDK experience is beneficial
• Robust multi-tasking abilities and engagement skills
• High energy and proactive attitude essential
Deliver outstanding customer experiences as part of the Kitchener Ford team!
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📌 Customer-Focused Appointment Coordinator (Kitchener)
🏢 CanadaOne Auto Group
📍 Kitchener