What We DoWe create solutions for the people who keep our world flowing. For over 80 years, John Brooks Company has been solving fluid handling challenges for customers in various industries/markets across Canada by providing a diverse selection of engineered products and innovative system designs, focusing on customized solutions consisting of filtration, pump, spray, and valve products.The RoleThe General Manager will assume a high-stakes role in driving the profitability and strategic growth of our Service division. This individual will be responsible for optimizing operations, ensuring fast-paced, cost-effective service delivery, and rapidly scaling the division to meet market demand. You will report directly to Co-CEO and will hold significant accountability for the Service division's performance, including maximizing revenue, enhancing operational efficiency, and driving bottom‑line results. This is a hands‑on, results‑oriented leadership role requiring an entrepreneurial mindset, a strong focus on urgency, and a relentless drive for profitability.Duties & ResponsibilitiesLeadership and Strategic ManagementRapidly develop and execute aggressive growth strategies to optimize and expand the service business, aligning with the company's overall objectivesTake full accountability for the P&L, with a sharp focus on achieving and exceeding revenue and profitability targets. Your performance will directly impact the company's financial health and market positionLead, restructure, and refine the Service Division's team to drive performance and productivity, ensuring that the right talent is in place to meet the company's ambitious goalsChampion performance-driven leadership, providing guidance, coaching, and mentoring to build a high-performing team capable of exceeding expectationsOperational ExcellenceDrive operational efficiency across all aspects of the Service Division, ensuring service delivery is optimized for speed, quality, and cost-effectivenessEstablish, track, and exceed key operational metrics such as repair productivity, on-time delivery, and service profitability to ensure we're hitting financial and service targetsContinuously improve resource allocation, anticipating customer demand,



and making data-driven decisions to streamline processes and reduce costsCustomer and Business DevelopmentRelentlessly pursue customer satisfaction and retention, ensuring we deliver value with every service and stay ahead of competitorsActively engage with clients and stakeholders to uncover new business opportunities, build relationships, and capitalize on high-growth service areasCollaborate with business development teams to drive strategic partnerships, expand service offerings, and open new revenue streamsAdministrative and Compliance ResponsibilitiesEnsure operational compliance with company policies, Health & Safety regulations, and industry standardsPrepare and manage accurate budgets, forecasts, and operational reports, ensuring alignment with financial goals and delivering resultsCollaborate seamlessly with internal teams to ensure smooth service operations, leveraging cross-functional synergies to boost efficiency and profitsQualificationsCollege diploma in a related fieldA minimum of 9‑12 years of related experienceProven experience in managing service operations, with a track record of driving both profitability and operational efficiency in a high-growth, fast-paced environmentStrong expertise in service management, ideally in industrial or technical services (e.G., pumps, rotating equipment)Demonstrated success in achieving business growth and profitability through operational optimization and customer-focused strategiesEntrepreneurial mindset with the ability to pivot quickly, innovate, and lead the team through rapid changeExceptional leadership skills with the ability to motivate, inspire, and drive results at all levels of the organizationSolid experience with P&L management, budgeting, and financial oversight to ensure profitabilityStrong communication skills, with the ability to engage and influence key stakeholders internally and externallyMust exude an enthusiastic, passionate and an optimistic attitude and demonstrate confidenceA demonstrated alignment with John Brooks values; customers first,



ownership/accountability, respect, performance excellence, integrity and innovationWork EnvironmentBased in a climate-controlled office and warehouse environment in Mississauga, ONOccasional exposure to warehouse conditions such as dust, noise, and temperature variationsTravel required to customer sites and company branches in Laval and EdmontonExposure to deadlines, multiple demands and priorities, multi-tasking, and interruptionsBenefitsCanadian founded and owned, John Brooks Company has doubled in size in the last 7 years to over 200 employees across the country. Since 1938, we have worked hard to build & nurture an entrepreneurial workplace, where creative thought and initiative are encouraged; this is a place where your ideas matter! If you have a strong work-ethic, passion, and determination, we'll provide the tools you need for success. We will help you grow so that we can continue growing.Competitive base salary ($140,000 - $165,000) with significant variable compensation directly tied to business performance and profitabilitySubstantial long-term incentive compensation for fixing and growing the service business—your success here equals substantial rewardsComprehensive benefits package, including medical, dental, paramedical, and vision coverageCompany Group RRSP with employer matching to ensure your future is as secure as your presentAnnual health & wellness subsidy to support your well-beingFun FactsThe average employee tenure is 9 yearsWe enjoy celebrating achievements by means of formal service awards, employee achievement awards, and milestone birthdaysWe regularly host social events and gatherings to foster togetherness and funJoin Us Now and Drive Immediate ImpactThis is an exciting, high-impact role with the opportunity to make an immediate difference. If you have the urgency, ambition, and expertise to take ownership of our Service Division's profitability and growth, we want to hear from you. Apply today to be part of a dynamic and entrepreneurial team where your contributions will have a lasting, profitable impact.We use automated tools, including artificial intelligence, to help review applications efficiently. Human decision makers remain responsible for all hiring decisions.#J-18808-Ljbffr

📌 General Manager - C$140,000 - C$165,000 A Year (Toronto)
🏢 John Brooks
📍 Toronto