Lead the customer experience team at PetSmart as an Assistant Store Manager. Drive exceptional service and work with pet parents daily while fostering a thriving culture of teamwork.
As an Assistant Store Manager, you will enhance the shopping experience for customers while leading a team of associates in a customer-focused retail environment. You will play a key role in recruiting, training, and developing employees, ensuring both pets and associates thrive. Create a safe and welcoming atmosphere, while ensuring compliance with company policies and elevating customer satisfaction.
Key Responsibilities:
• Lead and coach associates to ensure safety and care for pets
• Address and resolve associate complaints effectively




• Drive overall store experience for pet parents across all services
• Oversee scheduling and staffing for productive operations
• Maintain store compliance and operational standards
Requirements:
• 3-5 years retail leadership experience
• Customer-focused mindset with strong communication skills
• Flexibility to work nights, weekends, and holidays
• Proficiency in relevant computer applications
• Ability to remain composed under pressure
Elevate the pet parent experience and manage a dedicated team at PetSmart.
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📌 Customer Experience Leader at PetSmart (Windsor)
🏢 PetSmart Store Support Group
📍 Windsor