Ifyou are looking to grow your career with an organization driven by excellence,integrity, and innovation, Dilawri offers an environment where people aresupported and empowered to succeed.

Foundedin 1985, Dilawri is Canada’s largest automotive group and one of Canada’s BestManaged Companies. Dilawri operates over 80 franchiseddealerships,representingmore than 35 of the world’s most respectedautomotive brands across British Columbia, Alberta, Saskatchewan, Ontario,Quebec, and Washington, DC.

Witha team of more than 4,000 employees, Dilawri fosters a culture rooted incollaboration, accountability, and continuous learning. Our values ofExcellence, Leading, Teamwork, Integrity, Innovation, and Giving Back guide howwe work, how we lead, and how we serve our customers and communities. Throughthe DilawriFoundation , we are also committed to making a meaningfulimpact in the communities we serve.

Discoverhow you can build your career with Dilawri

Position Overview

As a Senior Service Advisor with Dilawri, you willserve as the primary point of contact between customers and the servicedepartment, delivering exceptional customer experiences while ensuring accuratecommunication of vehicle service needs. This role requires strongorganizational skills, automotive knowledge, and a commitment to providingprofessional, timely, and transparent service throughout the repair process.

Primary Duties and Responsibilities

- Responsible for welcoming customers and gathering the requiredinformation to identify the vehicle repair and maintenance work required.
- Advise customers on maintenance schedules, explain theimportance of maintenance based on manufacturers recommendations, sellservices, understands and applies factory and aftermarket warranties.Recommends additional services based on vehicle history, time and mileageand provides thefinance office with warranty expirationinformation.
- Documentsand completesa repair order,



verifying customerinformation, preferred method of contact, vehicle information andconcerns, accurate detailed price estimate, completes vehicle walk-around,checks vehicle history for open recalls and campaigns and providescustomer with an expected time frame for completion.
- Obtain pre-authorization costs, parts availability, and payments
- Verifies the scope of warranty coverage prior to the work being doneand ensures appropriate approvals are obtained.
- Monitors the progress of the work and keeps customers informedregarding the status of their vehicle.
- Review CSI monthly score and day to day performance
- Utilizes CDKand Dealer-FX onall customers pay repairorders and accurately orders parts.
- Preparation and explanation of the work and charges to thecustomer.
- Other duties as assigned by management

Qualifications Required

- Havea minimum of 2+years of experience as a Service Advisor in theAutomotive industry.
- Requires clearwritten and oral communication and a focus on excellent customerservice.
- Must be able tointerpret customers’ descriptions of their vehicle problems and translatethem into clear instructions for thetechnicians.
- Excellentorganizational skills and an ability to effectively prioritizetasks.
- Must be able toeffectively deal with customers’ concerns or complaints.
- Goodunderstanding of the brand, maintenance, and warranty requirements.
- Must be computerliterate with an ability to use a variety of programs and learn current oneseasily.
- Previousexperience with CDK and/or Dealer-FX is considered an asset

About Dilawri

In addition to working with and learning from ateam of leading professionals in the automotive industry, our benefitsinclude:

- Discounted employee vehicle purchase program
- Job-specific coaching & training programs
- Employee wellness & assistance programs
- Employee social events

Build your career with a team thatis drivenby excellence,integrityand innovation.

#J-18808-Ljbffr

📌 Senior Service Advisor (Regina)
🏢 Dilawri Group of Companies
📍 Regina