Job Description What is the opportunity?

This is a tremendous opportunity to define the future of responsible AI in banking. This role will shape strategy and influence how AI is adopted—not just enforce policies.

The Runtime Governance & Decision Lead is a strategic operations leadership role responsible for designing and operating the moment when governance decisions are made—where AI outputs are classified for risk, decisions are routed through the decision engine, and evidence is presented to reviewers in ways they can understand and act upon. You will ensure that when an output reaches the decision point, the system has sufficient information, authority is clear, workflows are intuitive, and evidence supports defensible decisions. Operating as the integrator of the governance system, you’ll partner with and inform the Governance Design team to implement decision protocols effectively, Control Evidence to ensure eval results are human‑understandable and maintain the telemetry feedback loop that drives continuous improvement across governance policy and eval design.

What will you do?

Runtime Decision Path Design

Reviewer Workflow & Decision Support

Evidence Presentation & Legibility

Human Review Management

Decision Routing & Execution

Reviewer Training & Protocol Management

Runtime Performance Monitoring

Evidence Capture & Telemetry Feedback

Remediation Owner Communication & Tracking

Governance System Integration

In this role, you will communicate and interact frequently with RBC partners and/or employees located across Canada and/or worldwide.

What do you need to succeed? Must‑have

10+ years of experience in operational workflow design, decision support systems, governance operations, or risk review processes in heavily regulated environments.

Experience designing and implementing AI governance workflows that enable consistent,



transparent and defensible decision‑making across the enterprise.

Ability to thrive in undefined environments, turning ambiguity into action by bringing structure to complex governance challenges and translating evolving regulatory guidance into practical, scalable solutions.

Experience partnering with governance leaders, engineers, risk teams and business stakeholders to ensure governance decisions are operationally effective and easily understood.

Built decision frameworks that clearly define authority, classify risk, surface meaningful evidence, and create intuitive workflows that support human decision‑makers.

Passion for driving continuous improvement, establishing feedback loops, telemetry, and governance metrics to continuously refine decision quality, strengthen controls, and improve governance outcomes over time.

Strong expertise in human‑centered design and UX for complex decision‑making environments with ability to build or guide developers.

Deep understanding of human factors, including how to present complex information clearly, reduce cognitive load, and support valuable decision‑making.

Bachelor’s degree in Business Administration, Operations, Human Factors Engineering, Risk Management, Systems Engineering, or related field with demonstrated ability to translate governance policies into practical, executable workflows.

Nice‑to‑have

Technical credibility is valued. While this is not a hands‑on engineering role, the ability to review architecture, understand code, and engage in technical discussions with engineering teams is a strong plus.





Skilled certifications in operational management, process improvement, or risk management (e.g., FRM, Six Sigma, PMP, or equivalent).

Advanced degree in Operations, Human Factors Engineering, Risk Management, or related discipline.

Direct experience with governance operations, model risk review operations, or output assurance processes.

Familiarity with LLM output evaluation, risk classification, or experience designing reviewer training programs and governance protocols.

What’s in it for you?

A comprehensive Total Rewards Program including bonuses, flexible benefits, competitive compensation, and stock where applicable.

Leaders who support your development through coaching and managing opportunities to build expertise in AI governance operations.

Ability to make a lasting impact by designing the operational workflows that make AI governance decisions effective, efficient, and defensible.

Work in a dynamic, collaborative, high‑performing team at the forefront of AI governance and risk management in financial services.

Flexible work/life balance options that support your professional and personal priorities.

Opportunities to take on challenging, strategic operational work that bridges governance policy, technical evaluation, and human decision‑making.

Access to cutting‑edge governance systems and opportunities for continuous learning in emerging AI risk management practices.

Additional Job Details Address: RBC WATERPARK PLACE, 88 QUEENS QUAY W:TORONTO

City: Toronto

Country: Canada

Work hours/week: 37.5

Employment Type: Full time

Platform:

Job Type: Regular

Pay Type: Salaried

Posted Date: 2026-06-29

Application Deadline: 2026-07-31

Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above.

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📌 Director, Runtime Governance & Decision Lead (Toronto)
🏢 RBC
📍 Toronto