Become a part of the Law Society of Ontario as an LSO Connects Representative for a 6-month contract. Deliver top-notch support and guidance to users of the LSO Connects platform.
In this role, you will act as the first point of contact for resolving user inquiries and enhancing their experience. You’ll gather information to investigate issues, escalate complex cases, and contribute to the knowledge base. Your collaboration with various departments will ensure smooth communication and effective solutions for users.
Key Responsibilities:
• Offer live assistance for the LSO Connects system
• Document user inquiries and troubleshoot effectively
• Schedule Teams meetings for advanced support
• Escalate technical issues as needed
• Maintain detailed inquiry logs in Azure DevOps
Requirements:
• Completed a 2-year program in Business or IT
• At least 2 years of experience in technical support
• Proficient in Microsoft Office Suite/365
• Experience with MS Dynamics 365 preferred
• Robust communication and organizational skills
Enhance your career while supporting users at the Law Society of Ontario with your technical expertise.
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📌 LSO Connects Customer Service Agent (Toronto)
🏢 Law Society of Ontario
📍 Toronto