Senior Customer Service Representative

with an innovative global technology company expanding its operations in Toronto, Canada.

What you'll be doing:

- Handle customer inquiries and complex support cases across multiple channels
- Deliver high-quality customer service while meeting key performance metrics
- Collaborate with cross‑functional teams including logistics, product, and sales to improve customer experience
- Support operational coordination for the company's growing Canada office

We're looking for candidates who have:

- 3–5 years of skilled customer service experience, ideally in a fast‑paced or international environment
- Experience with e-commerce operations, order management, shipment tracking, or after‑sales support
- Strong problem‑solving and organizational skills
- Excellent written and verbal communication skills in both English and Chinese (Mandarin)
- Bilingual proficiency in English and Mandarin Chinese is required due to collaboration with global teams.

Please note:

This position requires candidates to be legally authorized to work in Canada.

Visa sponsorship is not available for this role.

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📌 Senior Customer Service Representative [Bilingual Requirement: Mandarin] (Toronto)
🏢 OCBridge
📍 Toronto