Become a vital part of the pension administration team as a Bilingual (French/English) Customer Service Technician. Assist clients with inquiries about their pension plans and ensure seamless service delivery.
In this role, you will handle a variety of client interactions, providing timely information concerning benefits and eligibility. Your strong communication skills and problem-solving abilities will ensure that client concerns are addressed promptly while maintaining accurate records of all interactions. Staying updated on pension policies will be crucial for success.
Key Responsibilities:
• Manage inbound and outbound client communications
• Guide clients through pension documentation and processes
• Resolve client concerns with clarity and professionalism
• Calculate benefit entitlements across various scenarios
• Collaborate with colleagues for effective issue resolution
Requirements:
• Fluency in French and English is essential
• Experience in customer service or call centre roles
• Solid problem-solving skills and attention to detail
• Relevant college or university diploma
• Knowledge of pension systems is beneficial
Leverage your bilingual skills to enhance customer interactions and foster satisfaction in pension administration.
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