Lead customer journeys at Ribbon and ensure stellar adoption post-sale. As a Customer Success Manager, you will drive value and build lasting relationships with HR and Talent teams.
In this role, you will own the entire post-sale customer experience, guiding clients through onboarding and driving product adoption. Your mission is to help customers achieve measurable hiring outcomes like faster screening and improved recruiter productivity. You will engage proactively, ensuring that all customer needs are met with explicit strategies and ongoing support.
Key Responsibilities:
• Manage onboarding and drive customer success initiatives
• Train customers to enhance product adoption and utilization
• Monitor account health and address customer concerns promptly




• Collaborate with Sales and Product teams to enhance customer experiences
• Identify growth opportunities based on feedback and usage metrics
Requirements:
• 3+ years of B2B SaaS customer success experience
• Strong relationship-building skills with diverse users
• Excellent communication and organizational abilities
• Proactive mindset focused on retention and expansion
• Capability to manage multiple accounts effectively
Bring your expertise in customer success and relationship management to impact the hiring processes across diverse organizations.
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📌 Customer Success Manager at Ribbon (Toronto)
🏢 Ribbon AI
📍 Toronto