Join Airbnb as a Customer Service Operations Manager! Lead a dynamic team, ensuring exceptional support and operational excellence tailored for our vibrant community.
In this role, you will direct customer service management strategies alongside a team of 10-15 ambassadors. Your commitment to exceptional service will guide coaches, oversee complex issues, and implement best practices. You will collaborate closely with various groups to align staffing and operational needs, adapting strategies to enhance performance and team engagement.
Key Responsibilities:
• Lead a customer service team to meet performance goals
• Manage escalated issues with a high level of professionalism
• Provide coaching and performance feedback regularly




• Assist in setting staffing levels and managing workloads
• Foster an inclusive and engaged team environment
Requirements:
• 8+ years in customer service or operations management
• 5+ years in managing teams directly
• Proficient in data analysis and reporting
• Excellent communicator with solid leadership skills
• Experience navigating complex customer service challenges
Shape the future of customer service at Airbnb while driving your team's success.
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📌 Airbnb Customer Service Operations Manager (Ottawa)
🏢 Airbnb
📍 Ottawa