Join Fitzrovia as a Concierge Team Lead and deliver top-tier service in luxury residential living. Oversee daily operations and lead a dedicated Concierge team.
As the Concierge Team Lead, you will manage operations and set the tone for service excellence at Fitzrovia. This position calls for a leader skilled in coaching and developing teams within a luxury hospitality context. Your flair for creating a welcoming atmosphere will be essential in establishing a vibrant community.
Key Responsibilities:
• Oversee exceptional service delivery by the Concierge team
• Lead recruitment, onboarding, and training initiatives
• Manage resident events and vendor interactions
• Maintain cleanliness and presentation standards
• Document key updates and lead team meetings
Requirements:
• 2-4 years of experience in hospitality or customer services
• Solid leadership ability in high-pressure environments
• Excellent communication and interpersonal skills
• Familiarity with concierge systems and Microsoft Office
• High school diploma required; higher education preferred
Shape the luxury experience at Fitzrovia by leading an engaged Concierge team.
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📌 Concierge Team Lead Position at Fitzrovia (Toronto)
🏢 Fitzrovia
📍 Toronto