Join Concentrix as a Technical I and deliver exceptional desktop support in Chatham, Ontario. This role emphasizes hardware, software, and telephony system maintenance.
As a Technical I in IT Operations at Concentrix, you will provide comprehensive end-user support, ensuring effective use of desktop and network applications. A solid background in IT support, particularly with Windows systems, is necessary for this role. Candidates should possess problem-solving skills and the ability to manage tickets efficiently.
Key Responsibilities:
• Troubleshoot and repair computer systems and peripherals
• Support software installation and configuration
• Collaborate with vendor contacts for issue resolution
• Perform basic telephony troubleshooting
• Manage business continuity testing and failover
Requirements:
• 5+ years in a relevant desktop support environment
• Knowledge of Active Directory management
• Required certifications: CompTIA A+/Desktop+, MCSA
• Experience in ticket resolution frameworks like ITIL
• Flexibility to work overtime if necessary
Utilize your technical skills to benefit Concentrix and enhance user experiences within the organization.
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📌 Concentrix Desktop Support Specialist (Chatham-Kent)
🏢 Convergys
📍 Chatham-Kent