Lead a dynamic Reservations Team with BCP in beautiful Banff. This role focuses on guest service excellence while supervising daily operations and team motivation.
As the Reservations Supervisor at BCP, you'll oversee team performance, manage inquiries, and ensure smooth operational processes. Your leadership will play a key role in training staff and fostering a positive and engaging work setting. You'll be responsible for efficient and timely task completion while maintaining high guest service standards.
Key Responsibilities:
• Oversee daily reservations workload and team tasks
• Lead and train staff for reservations and sales
• Ensure organizational efficiency in guest inquiries
• Foster relationships with Front Office Managers
• Manage a safe and fun working environment
Requirements:
• Experience in customer-focused roles
• Excellent communication skills, both verbal and written
• Self-motivated and outgoing personality
• Ability to work flexible schedules, including weekends
• Familiarity with hospitality management systems preferred
Bring your leadership and guest service skills to enhance the BCP experience in breathtaking Banff!
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