Join CIBC as a Technical Support Specialist, providing client-focused solutions in Business Banking. Engage with clients, resolve issues, and deliver high-quality service every day.
As a key member of CIBC's Business Contact Centre, you'll be accountable for delivering exceptional service to Business Banking clientele. Your role revolves around responding to account inquiries and initiating transactions, ensuring compliance with internal controls. You'll also identify areas for service improvement to enhance the client experience.
Key Responsibilities:
• Manage client account inquiries effectively and professionally
• Initiate basic transactions per client requests
• Ensure adherence to documentation and compliance procedures




• Liaise with internal partners for fund tracing
• Perform monthly account reconciliations and operational tasks
Requirements:
• Experience in Business Banking or client service roles
• Solid problem-solving and communication skills
• Fluency in English and French
• Ability to work effectively in a team environment
• Keen attention to detail and compliance
Bring your passion for client service and problem-solving to CIBC, where you’ll make a meaningful difference.
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📌 Client-Focused Technical Support Specialist (Toronto)
🏢 Socket.dev
📍 Toronto