Enhance customer engagement as an IVR Developer in a cutting-edge Contact Center environment. Utilize your DTMF application expertise to create seamless self-service experiences and innovative customer solutions.
We are seeking a seasoned IVR Developer with over four years in DTMF IVR application development, particularly within CVP. Your skills in Cisco Call Studio, VXML Server, and Java will be vital to crafting intelligent customer interactions. Join our dynamic team to implement features that drive operational success and enhance user experience.
Key Responsibilities:
• Develop DTMF IVR applications within Contact Center
• Integrate Cisco Call Studio and Java backend solutions
• Leverage HTTP REST APIs and XML Web Services




• Collaborate on customer self-service enhancements
• Utilize Cyara testing tools for quality assurance
Requirements:
• 4+ years of DTMF IVR application development
• Proficient in Java, Apache Tomcat, and MS SQL Server
• Robust understanding of UCCE / ICM and integration
• Bachelor's degree in Computer Science or IT
• Team-oriented with excellent problem-solving skills
Bring your IVR development expertise to create impactful customer service solutions.
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📌 Experienced IVR Developer for Contact Center (Toronto)
🏢 HRConnects
📍 Toronto