Join us as an Operations Support Specialist, contributing to franchise success in Markham, ON. Drive operational excellence for brands like Pinkberry and Yogurty's while enhancing customer interactions.
This role acts as the pivotal link between corporate and franchised locations. You'll perform operational audits, provide hands-on coaching, and assist franchisees in meeting brand standards. Your focus will be on improving efficiency and customer satisfaction across multiple locations.
Key Responsibilities:
• Conduct audits and coaching sessions during site visits
• Monitor compliance with safety and operational standards
• Help with local marketing and community engagement
• Deliver ongoing training across various franchise locations
• Address customer and franchisee issues promptly
Requirements:
• 1-3 years in customer-facing operations roles
• Exceptional communication and teamwork abilities
• Proficient in Microsoft Office applications
• Possess a valid driver's license and reliable vehicle
• Must be open to extensive travel within Canada
Support operational success while building positive franchisee relationships in Markham.
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📌 Operations Support Specialist for Franchises (Markham)
🏢 Yogen Früz
📍 Markham