Join The Brick as an In-Store Live Chat Customer Agent and enhance client interactions through expert communication. This non-remote position demands a strong customer focus and teamwork.
As part of its expanding Customer Experience Team, The Brick seeks enthusiastic individuals ready to provide exceptional support via various communication channels. Engage with customers directly while processing inquiries and collaborating with team members to maintain superior service. This role emphasizes team spirit and promotes growth in a vibrant work workplace.
Key Responsibilities:
• Assist clients via chat, email, and telephone
• Handle requests for product returns and warranties
• Follow up on orders and support related tasks
• Coordinate with warehouse and marketing as needed
• Stay alert against potential fraud activities
Requirements:
• Passion for delivering customer service excellence
• Available to work from multiple store locations
• Familiarity with Live Chat, Zendesk, Shopify is an advantage
• Bilingual English-French background is a plus
• Retail experience highly regarded
Bring your customer service skills to The Brick and enjoy a fulfilling career path.
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📌 In-Store Live Chat Customer Agent (Edmonton)
🏢 The Brick Group
📍 Edmonton