Member Service Representative

Sault Ste. Marie

Accounting, Customer Service, Other

Posted: 3 days ago

Employer: Your Neighbourhood Credit Union (YNCU)

Job ID: 7984

Closing Date: August 13, 2026

Salary: $25.82

Duration: Part Time

Location: Bay St.

Union: USW 7129

Job Type: part time

Rate of Pay: $25.82 (starting)

Vacancies: 2

The Role

To provide exemplary member service by serving all members professionally and efficiently, while recognizing the appropriate time to proactively position YNCU products and services to create a positive member experience and improve member loyalty.

- Greets members and provides exemplary member service in a professional, accurate and timely fashion.
- Accurately process a full range of Member transactions (including cash holdings, bank deposits, bill listings and foreign exchange) following policy and procedures, as well as meeting sales referral goals and consistently providing quality customer service in a professional manner.
- Has the ability to problem solve and assist members on the first interaction
- Maintains member and staff confidentiality at all times.

Why work at YNCU?

YNCU Employees Get To Be a Part Of The Growing Credit Union Movement And Help Us Get The Word Out On Why Banking Locally Is So Important. We’re Your Friendly, Helpful, And Financially Savvy Neighbour Who Provides Tailored Financial Services To Our Members, Supports Small Businesses, Creates Local Jobs, And Gives Back To Causes That Matter. Through Our Good Neighbours Employee Volunteer Program And Monthly Staff Donation Draws, We Even Let You Choose The Causes We Donate To And Support.



YNCU Is Recognized For The Following

- B Corp Certified
- Competitive Compensation, Incentive Programs and Benefits
- Wellness Initiatives including our Employee and Family Assistance Program, premium membership for Calm, and LIFT Virtual Fitness
- Training and Development Opportunities
- Community Sponsored Events Employee and paid Volunteer opportunities
- Opportunities to get involved with fun and meaningful committees
- Free banking account
- Discounted Employee Rates

Required Skills

- Ideally, candidates will have some experience in sales, cash handling, solid computer skills, along with customer service experience.
- Preference given to those pursuing post-secondary education in business, business administration, finance, accounting, or related field, but is not required.
- Proven success working in a fast-paced, high growth environment.
- Demonstrated ability to effectively problem solve and make decisions as well as manage conflicting priorities.
- Proficient in Microsoft Office Suite, including Excel and Outlook as well as job related software.
- Strong organizational and time management skills.
- Excellent interpersonal, verbal, written and listening communication skills.
- Communicates in a manner that is professional, respectful, effective, and timely.




- Ability to work well independently and collaboratively as a team member and actively contribute to team successes across YNCU.
- Ability to demonstrate integrity and build trust with others and remain open to ideas.
- Ability to embrace and manage change.
- Provides exceptional member and internal client service in every interaction and at every touchpoint.
- Be self-motivated, resourceful, and flexible.
- Ability to maintain confidentiality of sensitive and proprietary information.
- Must be bondable

Equal Opportunity & Inclusion

YNCU strives to be a diverse workplace reflective of the communities that we live in. We are committed to a diverse workforce and invite everyone to apply. YNCU makes hiring decisions solely on qualifications, merit, and business needs at the time.

YNCU is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, colour, sex, gender, religion, sexual orientation, national origin, disability, pregnancy, or any other protected characteristic as outlined by national, provincial, or municipal laws. This applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, and training.

Your Neighbourhood Credit Union will provide accommodations for persons with disabilities, where needed, to support their participation in our recruitment process. Please contact Human Resources at

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📌 Member Service Representative (Sault Ste. Marie)
🏢 Employment Solutions - Sault College
📍 Sault Ste. Marie