Who We AreWhen it comes to health, we’re always looking for ways to push for better. It’s why we were founded in the first place. In 1957, our founder, pharmacist William Wilkinson, witnessed a mother sacrifice her health by forgoing her own medicine to pay for her sick daughter’s prescription. He knew there had to be a better way. So, he introduced North America’s first prepaid drug plan, and GreenShield was born as a not-for-profit with a mission to support better health for all Canadians.We aren’t just a health and benefits company. We’re the only not-for-profit social enterprise that brings worlds of coverage and care together, all in one place. We’re noble challengers, purposefully building a better way, and we need the best people to help us create a more holistic approach that takes care of the mind and body. Our mission is to create better health for all Canadians, and we know that starts with our employees.The Role in a NutshellBase Salary:CAD $94,406.00 - 142,062.00OverviewReporting to the Director, Medical Affairs and Health Systems Innovation, the Manager, Health Innovation and Evaluation will play a central role in advancing GreenShield’s strategic ambition as Canada’s leading payor-provider health organization with a focus on team‑based care services enablement and evaluation leadership.This role will contribute to the organization’s ambition to strengthen clinical robustness, competitive alignment to globally leading models of integrated virtual care, and strategic impact specific to public sector and integrated care programs within GreenShield’s growing healthcare portfolio.This role brings together applied health services evaluation and implementation science, health policy and program analysis, clinical service design, and enterprise‑oriented advisory capabilities. Together, these core functions will directly contribute to the design and refinement of new team‑based models of integrated virtual care and service delivery in B2G, B2B, and D2C markets and support the Office of Medical Affairs and Health Systems Innovation in engagements across the enterprise (Insurance, Administration & Pharmacy, Health, Cares, Ventures).As a central member of the Medical Affairs and Health Systems Innovation Team, the Manager, Health Innovation and Evaluation will actively support the Director to guide the organization in designing, implementing and evaluating performance against leading team‑based care frameworks and benchmarks, identifying opportunities for improvement, and shaping the development of new models of care and evidence‑informed, scalable health‑care services, products and programs.The Manager will collaborate with Health, Data, Product, Strategy and Cares and operational LOB teams to ensure that public sector and B2B business decisions are grounded in evidence, aligned with organizational objectives, and responsive to the needs of diverse internal and external stakeholders, including public sector partners and government counterparts.The manager will play an important role in communicating to diverse internal and external audiences, including, in particular, sales and client‑facing events.Key ResponsibilitiesEvaluation Leadership, Implementation‑Science and Evidence‑Based Practice.Lead and advise on the design and execution of clinical, operational, and commercial evaluations for health programs, services, and products. Particular attention will be made on operationalization of team‑based care evaluation frameworks and benchmarks.Interpret outcomes and performance data to provide decision‑ready insights for senior leadership, B2G partners and complex stakeholder partnerships.Communicate and disseminate assessments internally and externally with diverse thought leadership and sales environments.Produce evaluation reports and briefing materials used to inform program refinement, investment decisions, and partner discussions.In partnership with the Product and Data teams, support the design, development of clinical parameters,



validating and evaluations within Health Outcomes Reports with a central role in framing and reporting on team‑based care services and models of care.Health Innovation and Program DevelopmentTranslate evaluations and outcomes into clear, prioritized recommendations for program and service improvement.Support the development of new models of team‑based care, pilot initiatives, and public sector offerings, working alongside clinical and operational leaders.Collaborating with Health and Admin/Pharmacy LOBs and Product teams, support clinically informed design of solutions with rigorously established problem‑solution and product‑market fit, with a priority on team‑based care.Contribute to innovation roadmaps that connect evaluation findings to program design, scaling decisions, and long‑term strategy.Collaborate with cross‑functional teams across clinical operations, analytics, public sector, and partnerships to align evidence, strategy, and execution in team‑based care and other models of delivery as they continue to evolve.Provide structured analysis and recommendations to support complex, multi‑stakeholder decisions.Support sales and partnership teams with credible, evidence‑based value narratives and materials.Cultivate relationships with external partners, including public sector and health system stakeholders, to support collaborative program development.Who We’re Looking ForWe’re not looking for just anyone. We’re looking for a unique individual with a big brain and a big heart who wants to help us create better health for all Canadians. We are seeking a disciplined, analytically rigorous professional who combines solid judgment with the ability to operate credibly at the intersection of health policy, evidence, and service delivery.Master’s degree in Business, Public Health, Health Administration, Health Policy, Health Economics, Epidemiology, or a related field.5–10 years of progressively senior experience in healthcare, health services delivery, evaluation, consulting, or a related public or private‑sector environment, including roles with increasing responsibility in strategic advisory, evaluation leadership, program design and complex stakeholder engagement.Deep knowledge of the Canadian healthcare system, including public and private insurers, regulatory structures, and health policy environments.Demonstrated ability to structure complex or ambiguous problems, develop clear evaluation frameworks, and guide evidence‑based decision‑making in real‑world delivery or policy contexts.Proven experience interpreting clinical outcomes and health data, and applying findings to program evaluation, service improvement, and product development.Strong advisory capability, with experience providing concise, evidence‑based recommendations to senior leaders and influencing decisions without direct authority.Experience leading multifaceted initiatives involving program design, service innovation, or clinical services management.Advanced analytical and problem‑solving skills, with sound judgment in identifying risks, opportunities, and operational implications.Exceptional communication skills, including the ability to translate complex clinical or analytic material into clear briefings for technical and non‑technical audiences, including executive and public sector audiences.Strong leadership and collaboration abilities, including experience working across departments and managing or guiding cross‑functional project teams or workstreams.Professional proficiency in English, with French considered a strong asset.Appendix ACollaborative Execution Across Functions – Build and sustain effective working relationships with key functional areas within GreenShield, with particular emphasis on Public Sector, Government Relations, GS Cares, Clinical Operations, and Marketing.



Translate collaboration into concrete joint outputs, shared priorities, and aligned decision‑making forums.Applied Innovation and Sector Awareness – Keep abreast of health policy and sector trends, advancements in digital‑first clinical programs, services, and products, and competitive landscapes. Apply this knowledge to inform practical program design and adaptation, rather than abstract innovation concepts.Evidence‑Driven Strategy and Policy Insight – Utilize data analytics and evaluation findings to inform strategies and recommendations where available, and craft policy and program advice grounded in rigorous assessment of feasible alternatives and trade‑offs.Service Excellence and External Credibility – Provide rigorous, well‑structured analyses and recommendations that support clearly defined outcomes. Strengthen GreenShield’s credibility with external stakeholders by ensuring evidence and evaluation are central to public sector engagement and integrated care partnerships.Leadership Through Influence and Development – Lead by example by setting high standards for analytical quality, clarity, and professionalism. Support team development by mentoring colleagues, sharing expertise, and strengthening collective capability across the organization.Risk Management and Compliance – Identify potential risks associated with GreenShield services and programs, particularly in public sector and regulated environments, and develop strategies to mitigate them. Ensure compliance with all relevant laws, regulations, and company policies.The CultureWe believe a career should be meaningful. Not just a means to earn a living. Our culture is one where everyone’s voice is heard and valued. Because that’s what it takes to create better health for all. We dare to challenge the status quo. And we’re driven by people who have challenged theirs. We believe that your workplace should empower you to be the best version of yourself. That’s why we provide a place where you can be inspired, challenged, and rewarded.Where your growth means our growth. Where your voice is heard and valued. Where your work has purpose. And purpose matters.We believe our people are critical to our overall success. Inclusivity makes us a stronger, smarter, and more informed organization. Being intentionally inclusive of diverse backgrounds, perspectives and experiences will enhance our company culture to positively impact how we support our communities. A career at GreenShield isn’t just about personal achievements, it's about making a difference together.Here’s to Better Health for All!A Few More DetailsProficiency in English is required for this position. As part of this role, you will be required to communicate with colleagues or customers who use English as their primary language. By requiring English proficiency for this position, we aim to ensure that our employees can excel in their roles, collaborate, and communicate effectively, and contribute to the success of our organization.GS supports diversity, equity and inclusion in our teams and communities, and we value the unique contributions made by all. Even if your experience doesn’t align perfectly to every requirement, we invite you to apply. We encourage applications from all candidates and will accommodate needs under human rights legislation throughout all stages of the recruitment and selection process. Please let us know of any accommodation through [email protected]. Information received relating to accommodation will be addressed confidentially.Providing this information gives GS consent to use your personal information to assess your suitability for specific positions, future opportunities or for your personnel file. Your résumé will be held in strict confidence and will be viewed only by the Organization. Information may be stored outside of Canada and could be used for aggregate statistical purposes (which uses no personal identification).AI Usage – GreenShield leverages AI to help produce Job Descriptions, and ideate on interview questions. We also leverage AI for interview transcription support.#J-18808-Ljbffr

📌 Manager, Health Innovation And Evaluation - C$94,406 - C$142,062 A Year (Toronto)
🏢 GreenShield
📍 Toronto