The RIMOWA Retail Support Associate is responsible for assisting the store team in all operational duties to help increase store productivity and performance.

Job responsibilities

- Reports to Store Manager ensuring work duties are accurately performed
- Monitors the flow of all shipments and ensures prompt follow up with discrepancies
- Assist with yearend inventory counts including preparation
- Determine appropriate methods of shipping and prepare relevant paperwork as needed
- Ensure all stock areas are neat, clean and orderly per company standard
- Responsible for completing basic luggage repairs using small hand tools
- Perform box counts and validate against bills of lading, ensuring discrepancies, shortages or damages are reported immediately
- Assist selling floor with product placement and stock recovery
- Complete transfer forms
- Receive merchandise onto selling floor




- Ensure cash wraps are fully stocked with operational supplies as per store readiness
- Ensure accurate tracking and placement of all paid goods.
- Perform deliveries as requested
- Assist client advisors on the sales floor as needed
- Utilize the R-client tool to connect with clients regarding their repairs or to propose new products when appropriate
- Handle any new projects as required by the management team or business need

Profile

- High School diploma or equivalent
- Detail oriented, task focused
- Skilled, strong communication skills both verbal and written
- Excellent problem-solving skills, positive attitude, team player
- Ability to work varied hours/days, including nights, weekends and holidays
- Must be able to lift large boxes up to 25lbs repeatedly

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📌 Retail Support Associate, Yorkdale (Toronto)
🏢 RIMOWA
📍 Toronto