Join Longo’s as a Service Desk Analyst, where your IT support passion meets customer service excellence. Thrive in a collaborative environment as you provide Tier 1 and Tier 2 technical assistance.
As a vital part of Longo's team, you will be the first point of contact for IT support across various business units. This role involves servicing locations like Stores, Support Centre, and Fulfillment Centre. You'll utilize your troubleshooting skills to resolve hardware and software issues while documenting incidents in ServiceNow to ensure satisfaction.
Key Responsibilities:
• Provide IT support through phone, email, and in-person
• Document all requests in the incident management tool
• Ensure timely closure of support tickets
• Assist in deploying IT hardware and software
• Support mobile devices via MDM
Requirements:
• Post-secondary diploma in computer science
• 1-2 years in a Service Desk environment
• Robust troubleshooting and problem-solving skills
• Familiarity with Microsoft Office 365
• Valid driver's license and vehicle
Leverage your IT skills and customer service expertise to enhance Longo’s IT support framework.
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📌 IT Support Service Desk Analyst Role (Vaughan)
🏢 Longo's
📍 Vaughan