ServiceNow Solutions Architect – BDO CanadaWe’re looking for a senior, client‑facing leader responsible for designing, delivering, and scaling ServiceNow solutions that drive measurable business and operational outcomes.Key Accountabilities & ResponsibilitiesPractice & Architecture LeadershipAct as the lead ServiceNow architect for BDO engagements, establishing solution architecture standards, design patterns, and leading practices across implementations and managed services.Lead the architectural strategy for BDO’s ServiceNow migration, ensuring scalable, secure, and future‑ready platform design.Design and deliver ServiceNow solutions aligned to long‑term platform health, enterprise standards, and ServiceNow leading practices.Serve as a trusted advisor to client executives, supporting roadmap development, platform governance, and change management considerations.AI, Automation & Operational EfficiencyIdentify and design opportunities to leverage ServiceNow AI, automation, and workflow optimization (e.G., Virtual Agent, predictive intelligence, flow automation) to improve service efficiency and customer experience.Partner with clients to translate operational challenges into automated, data‑driven ServiceNow solutions.Contribute thought leadership on how AI‑enabled service operations can support modern managed services models.Pre‑Sales, Estimation & Market GrowthSupport pre‑sales activities including solutioning, scoping workshops, estimation, and proposal development in partnership with Sales and Advisory teams.Lead solution architecture discussions during sales cycles, articulating value, trade‑offs, risks, and implementation approach to both technical and executive audiences.Contribute to win strategies, value propositions,



and differentiation for ServiceNow opportunities in the market.Delivery LeadershipAct as a lead member of delivery teams, providing architectural oversight and hands‑on leadership to ensure successful customer outcomes.Guide delivery teams through complex design decisions, integrations, and platform configuration challenges.Promote continuous improvement across delivery methodologies, accelerators, and reusable assets.Team Enablement & Capability BuildingMentor, coach, and enable other members of the ServiceNow delivery team, helping to grow internal capability and consistency.Lead internal enablement activities such as office hours, workshops, webinars, and playbooks for advisory, delivery, and go‑to‑market teams.Contribute to the development of a scalable ServiceNow delivery model, including standards, templates, and best practices.Success MetricsDemonstrate BDO’s core values of Integrity, Respect, and Collaboration.Understand client’s industry, challenges, and opportunities; be perceived as positive, qualified, and delivering high quality work.Identify, recommend, and focus on effective service delivery to clients.Contribute to an inclusive and engaging work environment that develops, retains,



and attracts talent.Actively participate in adopting digital tools and strategies to drive innovation.Grow expertise through learning and professional development.Experience & Education8+ years of experience in professional services, consulting, or enterprise IT.Demonstrated experience designing and delivering ServiceNow ITSM and CSM solutions.Strong experience leading solution architecture, estimation, and client‑facing workshops.Proven ability to influence and consult with senior leaders, translating business needs into actionable solution designs.Experience working across complex stakeholder groups, including technical and non‑technical audiences.Strong analytical and problem‑solving skills, with the ability to independently drive initiatives to resolution.Demonstrated experience leveraging or integrating AI and automation into service operations, workflows, or decision‑making processes.Excellent communication and presentation skills, including the ability to develop visually rich, professional solution designs for executive and technical audiences.Ability to build trust quickly and engage effectively in both remote and in‑person environments.ServiceNow CertificationsRequired:Certified System Administrator (CSA)Minimum of two relevant Certified Implementation Specialist (CIS) certifications (e.G., ITSM, CSM)Preferred:Certified Technical Architect (CTA) – required or to be achieved within 12 monthsCompensation : $115,000 - $165,000 annually.BDO Canada is a people‑first organization committed to professional growth, flexible benefits, and diversity & inclusion. All staff are expected to work a blended model of office, client site, and virtual work, unless accommodations are in place.To apply, submit your resume to a Talent Acquisition Specialist through our careers portal.#J-18808-Ljbffr

📌 Servicenow Solution Architect - C$115,000 - C$165,000 A Year (Toronto)
🏢 BDO Canada
📍 Toronto