Job Description - IT Service Desk and Security Access Analyst (55766)

Job Description

IT Service Desk and Security Access Analyst

Job Number

55766

The Information Technology Division requires one (1) IT Service Desk and Security Access Analyst to provide frontline technical and security access support for the Edmonton Police Service. The successful candidate will exercise a sufficient level of technical and customer service skills to perform the following duties:

- Provide excellent end user support and problem resolution via telephone, email and in-person communication.
- Administer, configure and support the service management application – Ivanti Neurons for ITSM and ITAM.
- Perform Ivanti Neurons for ITSM and ITAM application programming and configuration activities.
- Maintain a service management enhancement roadmap aligned with service delivery objectives.
- Administer security access via card and key management by validating identity, employment status, security clearance levels and approval documentation.
- Security onboarding and off boarding of EPS Employees.
- Prepare and maintain support documentation/knowledgebase.
- Conduct necessary application training activities.
- Other related duties as required.

Qualifications

- Degree in a related discipline and 1 year relevant experience; OR Post secondary diploma in a related discipline and 2 years relevant experience; OR 1 year related certificate and 4 years relevant experience.
- ITIL V3 or higher certificate.
- Minimum 2 years’ experience with call tracking applications including administration of such applications.
- Ivanti Enterprise Service Management Administrator certificate will be considered an asset
- CompTIA Security certification will be considered an asset.




- Experience in Genetec Security Center will be considered an asset.
- Working knowledge of security protocols and security tools.
- Excellent working knowledge of Microsoft products.
- Excellent working knowledge of Active Directory Administration.
- Working knowledge of mobile devices.
- Ability to diagnose problems and provide support on a wide range of applications.
- Experience working in a team-oriented, collaborative environment.
- Ability to work with a minimum amount of supervision, multi-task, and consistently meet deadlines.
- Excellent oral and written skills.
- Must possess a valid Class 5 Driver’s License.

Hours of Work

40 hours per week, Monday to Friday. 07:30-16:00. Some after-hours or on-call work may be required.

Salary Range

21B Salary Grade: 044, $46.16 - $58.16 (Hourly); $3,692.80 - $4,653.33 (Bi-Weekly), $96,382.08 - $121,450.61 (Annually). The rates quoted are in accordance with a collective agreement between the Union and the City of Edmonton.

General

- Civic Service Union 52 members are asked to send a copy of their application to the union office.
- The City of Edmonton thanks applicants for their interest in this opportunity. Candidates considered for the position will be contacted.
- We are an equal opportunity employer. We welcome diversity and encourage applications from all qualified individuals.
- Please note that the option to work remotely is not available at this time.




- As part of your pre-hire screening, you will be required to complete an Enhanced Security Clearance. Should you accept employment with the Edmonton Police Service you acknowledge and agree to participate in future Enhanced Security Re-Clearances at scheduled intervals or in any other circumstances, exigent or otherwise, as required by Human Resources Division.
- Applicants may be tested.
- This posting is limited to internal applicants and permanent employees on layoff. Please include your payroll number.

Applicants who have completed post secondary education outside of Canada are encouraged t o obtain an assessment of their credentials through the International Qualifications Assessment Service (IQAS), or another recognized Canadian credential evaluation service. For a list of designated evaluators, please visit the Alliance of Credential Evaluation Services of Canada, Including an IQAS certificate or other credential assessment certificate from a recognized Canadian credential evaluation service with your application is recommended to support the evaluation of the applicant’s educational qualifications.

The Province of Alberta is a party to the Federal Agreement on Internal Trade, the Trade, Investment and Labour Mobility with British Columbia and the Recent West Partnership Trade Agreement with British Columbia and Saskatchewan. All of these agreements promote labour mobility between the Provinces. Applicants may obtain information regarding recognition of extra provincial credentials at

Edmonton rests in the heart of Treaty Six territory in Alberta and the homelands of the Metis Nation.

HR Consultant: KJ

Classification Title : Application & Infrastructure Analyst I

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📌 IT Service Desk and Security Access Analyst (Edmonton)
🏢 City of Edmonton
📍 Edmonton