Lead customer onboarding and engagement as a Customer Success Manager at 3rdRisk. This hybrid role focuses on nurturing client relationships across North America while building the function.
In this dynamic role, you will take ownership of the customer onboarding process, ensuring every new client receives value quickly. Beyond onboarding, you'll influence the development of effective playbooks and templates that enhance the customer experience. Collaborating with teammates in Vancouver and Amsterdam, your responsibilities will include regular customer check-ins and acting as the primary contact for escalated issues, all while contributing to team growth.
Key Responsibilities:
• Conduct onboarding from kickoff through configuration
• Design and update onboarding playbooks and templates




• Manage ongoing customer relationships with consistent check-ins
• Address complex customer issues with internal teams
• Assist in shaping the Customer Success function
Requirements:
• Proven experience in customer success or management roles
• Excellent communication and relationship management prowess
• Robust organizational and process-building skills
• Comfortable in a small, global team environment
• Basic knowledge of third-party risk or compliance
Elevate customer experiences and contribute to 3rdRisk's transformative journey in Customer Success.
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📌 Drive Customer Success with 3rdRisk (Vancouver)
🏢 Diligent
📍 Vancouver