Elevate guest experiences as a Guest Service Supervisor at InnVest Hotels, located near Banff National Park. Lead a dedicated team to foster a welcoming setting and optimize guest satisfaction.
This pivotal role calls for a motivated candidate with substantial experience in Guest Services. You will be responsible for overseeing guest registration, coaching staff, and maintaining labor costs while adhering to company policies. With InnVest, renowned for its passion for hospitality, you’ll engage in a culture that values collaboration and personal growth.
Key Responsibilities:
• Oversee and participate in guest registration processes
• Motivate and train Guest Services employees for peak performance
• Analyze reports and communicate relevant information effectively




• Ensure compliance with hotel standards and local laws
• Address guest requests to enhance satisfaction and loyalty
Requirements:
• Strong experience in Guest Services, particularly in Banff area
• Excellent communication and up-selling skills
• Ability to thrive in fast-paced environments
• Knowledge of hotel property and local attractions
• Conscientious with a commitment to service excellence
Drive guest satisfaction by developing your team and ensuring service quality at InnVest Hotels.
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📌 Guest Service Supervisor at InnVest (Banff)
🏢 InnVest Hotels
📍 Banff