Apply on Kit Job: kitjob.ca/job/360okr

Transform customer experiences as a Customer Success Manager at 3rdRisk, based in Vancouver. Own onboarding, enhance relationships, and ensure value through tailored support and regular check-ins.
In this pivotal role, you will manage customer onboarding and guide organizations through platform implementation. Your proactive engagement includes conducting Quarterly Business Reviews and building playbooks that improve the onboarding experience. Collaborate closely with an evolving Customer Success team while addressing customer needs at various stages of their journey.
Key Responsibilities:
• Oversee complete customer onboarding from kickoff to go-live
• Enhance onboarding processes with playbooks and templates
• Conduct proactive check-ins and Quarterly Business Reviews




• Serve as trusted point of contact for customer inquiries
• Shape 3rdRisk's Customer Success function with best practices
Requirements:
• Experience in customer-facing roles (CSM, implementation, etc.)
• Robust communication and relationship management skills
• Process-oriented mindset with a knack for structure
• Ability to work collaboratively across time zones
• Interest in GRC and compliance solutions
Drive customer engagement and success at 3rdRisk, where your contributions lead to visible impact.
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Apply on Kit Job: kitjob.ca/job/360okr

📌 Customer Success Manager at 3rdRisk (Vancouver)
🏢 Diligent
📍 Vancouver