Become a Marketing Call Centre Agent at Shoppers Drug Mart, Toronto, focusing on customer responses and marketing inquiries. Help enhance customer satisfaction in this engaging role!
This full-time position reports to the Senior Manager and is vital for addressing telephone and email inquiries from stores regarding marketing initiatives. Candidates should bring at least 2-4 years of experience in a call center environment and a solid understanding of supply chain systems. You will work on maintaining KPIs and training your peers, driving improvements in service delivery.
Key Responsibilities:
• Handle customer inquiries via phone and email efficiently
• Maintain accurate logs of customer interactions
• Identify issues and recommend process enhancements




• Collaborate with internal teams on marketing programs
• Conduct training sessions for team members
Requirements:
• 2-4 years in a customer service or call center position
• Excellent verbal and written communication abilities
• Proficiency in Microsoft Office tools
• Strong understanding of retail supply chain processes
• Willingness to work rotating shifts and weekends
Utilize your customer service expertise to drive marketing success at Shoppers Drug Mart!
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📌 Shoppers Drug Mart Marketing Call Centre Agent (Toronto)
🏢 Shoppers Drug Mart
📍 Toronto