Work authorization : Canadian citizen with valid passport

Job Description

TOPS Telecommunications Inc. (TOPS Office Solutions) is currently hiring a VoIP and Network Technician in Kamloops, BC. This is a full-time Technical Assistance Centre position. You will be working both in office and at customer sites installing and supporting our modern UCaaS VoIP platforms, existing legacy phone systems, network equipment, and communications wiring. You will work with a highly cooperative team and build customer relationships by providing excellent service.

Responsibilities

- Install and service VoIP Unified Communications platforms.
- Program VoIP phones, softphones, ring groups, and IVR systems.
- Provide training on VoIP platforms to end users.
- Install and service firewalls, routers, switches, Wi-Fi access points, and PtP bridges.
- Service legacy PBX platforms such as Mitel, Toshiba, Nortel, and Panasonic.
- Document all service activities, change logs, and customer interactions in our internal ticketing system.
- Collaborate on large projects with other team members.




- Participate in after-hours service work and on-call rotation.

Requirements

- Knowledge of SIP and TDM voice technologies and protocols.
- Fundamental understanding of network protocols and the OSI model.
- Knowledge of computer hardware, servers, and virtualization.
- Experience configuring and troubleshooting routers, switches, and Wi-Fi access points.
- Understanding of Layer 1 materials, technologies, protocols.
- Willing to work in noisy environments, climb ladders, and go in crawl spaces.
- Reliable transportation, valid drivers license, criminal record check.
- Be a hard worker, excellent communicator, and lifelong learner.

Value Adds

- Direct experience with VoIP and/or legacy PBX platforms.
- Experience with Linux operating systems.
- Familiarity with Cloud services including Amazon AWS, VMware, or Google Cloud.
- Programming experience with Python, Go, C++, or other programming languages.

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📌 VOIP & Network Infrastructure Technician (Kamloops)
🏢 TOPS Office
📍 Kamloops