First-Line Supervisor, Train Operations – Toronto, Ontario Lead and supervise train operations across the Metrolinx system, ensuring safety, efficiency, and customer service, and coordinate with operations, maintenance, and regulatory authorities.

Responsibilities

Ensure all transportation and customer service activities comply with corporate policies, regulations, and Canadian Rail Operating Rules.

Coordinate, direct, and supervise Train Operators to safely operate trains and provide quality service on schedule.

Monitor train performance, address deviations, and collaborate with Metrolinx and host railway officers to ensure daily performance.

Provide on‑job training and coaching for Train Operators; support development of follow‑up training programs.

Investigate customer complaints, accidents, injuries, rule violations, and incidents, recommend corrective actions.

Respond to accidents, derailments, or disruptions; coordinate maintenance activities for swift return to normal operations.

Serve as liaison with the Transportation Safety Board and Transport Canada inspectors for operations and investigations.

Contribute to the development of a Safety Management System meeting regulatory requirements.

Qualifications

Secondary school diploma.

Minimum five years experience as a Locomotive Engineer, Conductor, or similar rail industry role.

Preferred experience as a Railway Supervisor, Trainmaster, Superintendent, or crew‑management role.





Rules Qualification and Canadian Rail Operating Rules (CROR) certification (asset).

Strong English communication skills, verbal and written.

Ability to work different shifts as required.

Demonstrated ability to lead, coach, and develop teams in a fast‑paced setting.

Benefits

Competitive salary $90,000–$125,000, based on experience and qualifications.

Long‑term career development and leadership opportunities in the rail industry.

Learning and development programs.

Dynamic reward package with comprehensive social coverage (life, medical, pension).

Use of AI in Hiring We do not use artificial intelligence in the recruiting process for this role.

Interview Process & Candidate Communication Candidates will receive the hiring decision within 45 days of their final interview.

Accessibility & Equal Opportunity We are an equal‑opportunity employer and are committed to providing accommodation throughout the recruitment process. You are encouraged to contact [email protected] with references to the job requisition.

Equal Employment Opportunity Alstom does not discriminate on the basis of race, creed, color, religion, gender, sexual orientation, gender identity or expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition (including breastfeeding), or any other protected basis. All employment is based on merit and qualified competence.

#J-18808-Ljbffr

📌 Supervisor Train Operations (Toronto)
🏢 ALSTOM
📍 Toronto