AIG Canada has launched careers and developed future leaders for 60 years.

Description de poste en anglais à suivre / English job description below

Superviseur bilingues des sinistres - Accidents et Santé / Bilingual Claims Supervisor, Accident & Health Claims

Faites votre marque dans le domaine des réclamations

Nos équipes de gestion des sinistres sont reconnues pour leur expertise et leur capacité à résoudre les problèmes de nos clients. Elles fournissent une expertise technique rigoureuse et constante et mettent de l’avant une approche différenciée, visant à offrir une expérience de gestion des sinistres de calibre mondial. Grâce à un système rigoureux de rétroaction, à des processus bien établis et à un leadership constant, nous sommes fiers de fournir un service réactif, équitable et professionnel, guidé par l’empathie et l’efficacité.

How You Will Create An Impact

In this key leadership role you will be responsible for leading and developing a large team of 5-8 Analysts, junior to senior, handling various types of Accident & Health (A&H;) claims including Special Risk (Schools, Churches, Sports, etc.), Critical Illness, Supplemental Health, Medical Certificate Reimbursement, Travel. This mission critical role includes regular interaction with our brokers, clients and the business and developing the strategy for A&H; claims.

- Monitoring and providing instructions, coaching/mentoring, and training to Analysts
- Approving reserves and settlements above the Analysts authority
- Reviewing and approving coverage and/or denial of coverage letters
- Reviewing,



approving and monitoring Large Losses
- Performing monthly open file reviews to ensure compliance with Operational / Best Practices guidelines
- Ensuring Analysts provide exceptional customer service, including regular interaction with our customers, brokers and vendor partners.
- Maintaining good rapport and close working relationships with underwriters, brokers and insureds
- Promote a culture of integrity and risk management within the team and ensuring the team is performing against key performance indicators and living AIG’s purpose and values
- Managing and supporting the administrative team and ensuring high quality reporting, metrics and service standards

What You’ll Need To Succeed

- Fluency in both English and French (verbal and written) is essential, as a significant portion of underwriting handled by the employee will occur outside of Quebec
- Experience handling injury claims, such as Accident & Health, or Commercial Auto Injury (PIP) claims, including large loss and litigation matters
- Strong leadership skills and the ability to work independently with minimal supervision and to make decisions and give directions to Analysts and support team
- Excellent organizational, communication,



and interpersonal skills to work effectively in a fast paced team environment
- College/university degree or equivalent industry experience
- Proficient computer skills to navigate in paperless claim file system and PC applications, including Windows, MS Word and Excel.

Benefits & Compensation

Prêt à avoir un impact plus important ? Nous avons hâte d'examiner votre candidature. La fourchette de salaire de base pour ce poste se situe entre 80 000 $ et 100 000 $, et le poste est admissible à une prime conformément aux modalités du plan d'intéressement applicable. De plus, nous sommes fiers d'offrir un éventail d'avantages sociaux concurrentiels, dont un aperçu est disponible ici : Aperçu des avantages sociaux (CA).

The base salary range for this position is $80,000-$100,000 and the position is eligible for a bonus in accordance with the terms of the applicable incentive plan. In addition, we’re proud to offer a range of competitive perks, a summary of which can be viewed here: CA Benefits Overview.

Equal Opportunity & Accessibility

AIG provides equal opportunity to all qualified individuals regardless of race, color, religion, age, gender, gender expression, national origin, veteran status, disability or any other legally protected categories. AIG is committed to working with and providing reasonable accommodations to job applicants and employees with disabilities. If you believe you need a reasonable accommodation, please send an email to

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📌 Superviseur des sinistres - Accidents et Santé / Claims Supervisor, Accident & Health Claims (Toronto)
🏢 AIG
📍 Toronto