Become a Call Centre Agent with shoptravel, a leading Canadian travel platform. This hybrid role requires you to guide travelers through planning and booking their journeys in both English and French.
You will play a vital role in assisting clients with travel itineraries, answering questions about vacation packages, and processing bookings swiftly and accurately. Your background in customer service, coupled with a passion for travel, will help you create personalized advice that truly resonates with customers. The role's shift-based structure includes evenings and weekends.
Key Responsibilities:
• Assist travelers through phone, chat, and email support
• Advise on travel options and help create customized itineraries
• Process transactions and changes with precision




• Resolve customer issues and questions empathetically
• Maintain updated records in booking systems and CRM tools
Requirements:
• Bilingual in English and French, both spoken and written
• Two years of experience in a customer-facing role
• Solid communication and service-first attitude
• Ability to work flexible shifts, including weekends
• Willingness to obtain TICO certification
Leverage your language skills and travel industry knowledge to enhance the shoptravel customer experience.
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📌 Call Centre Agent for Travel Advisory (Vaughan)
🏢 shoptravel
📍 Vaughan