Elevate customer onboarding experiences with DHL as a Customer Facing IT Specialist in Brampton. This role involves professional communication and expertise in eCom tools to assist clients effectively.
DHL Express is seeking a contract Customer Facing IT Specialist to support clients in the onboarding process. Ideal candidates will conduct training on our eCom tools such as MyDHL+, XML Services, and DHL Mobile App. Additional responsibilities include troubleshooting complex issues and participating in testing for new eCom releases, all while ensuring a positive customer interaction.
Key Responsibilities:
• Provide in-depth training on DHL's eCom tool suite
• Research and troubleshoot billing and operational issues
• Open and manage service tickets for technical challenges




• Participate in TAT and UAT testing of recent tools
• Document processes and maintain internal training materials
Requirements:
• Excellent communication skills, both written and oral
• Knowledge of eCom shipping tools and APIs
• Understanding of system architecture and UX design
• Strong analytical and problem-solving abilities
• Organized and self-motivated with interpersonal skills
Support DHL's mission to deliver exceptional service with your technical skills and customer focus.
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📌 Customer Support IT Specialist at DHL (Brampton)
🏢 DHL Express
📍 Brampton