As a Tier 2 IT Engineer , you will be responsible for providing technical support to clients, system implementation, and management of IT networks. You will be expected to work autonomously on tier-2 level tasks.

- Providing top-tier customer service to clients.
- Testing and evaluating current systems and software.
- Documenting support activities and maintaining accurate records.
- Role is in-person in Abbotsford office servicing clients in the Fraser Valley.
- Role is full time, though there may be opportunity for part-time as well.

Compensation

- Compensation: $55-70k depending on abilities and fulfillment of the rest of this job description
- PHSP health plan to be allocated as you see fit
- Day-off for your birthday
- Two weeks vacation in first year, Three weeks vacation in second year, Four weeks vacation in fifth year

Working Here

We are a small Managed Service Provider that also offers Consulting. We have clients in the Fraser Valley for break-fix IT as well as Managed Services.

Experience

To be successful in this role, you should have:

- A degree in computing or demonstrable equivalent ability
- 3+ years of experience in a similar role or demonstrable equivalent ability
- Excellent problem-solving skills
- Eagerness to learn and solve challenges with a growth mindset
- Ability to explain technical situations to clients in plain English, and share the relevant factors and consequences so they can make informed decisions
- Strong rapport with clients
- A reliable and presentable vehicle and a license to drive it
- Ability to lift 50 lbs
- Ability to pass a criminal record check
- If you can’t, but your record is non-violent and you’re transparent and honest, let’s chat
- Professional written and oral English fluency





Skills & Technologies

The more of these technologies and systems you’re proficient with, the better. You will have opportunities to learn the systems you aren’t already familiar with.

- Windows Server and its functions such as Active Directory, Group Policy, File Services, Remote Desktop, Printer Server, etc.
- Linux servers including CLI interfaces. Mostly, we use Debian or Ubuntu
- Windows and Mac workstations
- Microsoft 365, Intune, Teams, Defender, and Azure
- Automation tools including Power Automate, Claude Cowork, N8N, Make.com
- Google Workspace
- SQL Servers including Microsoft SQL, MySQL, Postgres, and the SQL language
- Storage systems such as Synology, QNAP, iSCSI, NFS, hyperconvergence, SANs
- Email technologies including SMTP, SPF, DKIM, DMARC, Encryption
- Virtualization technologies such as Hyper-V and Proxmox but not ESXi (RIP)
- Scripting mostly with Powershell, or bash
- Remote connection tools such as Screenconnect, SSH, RDP, Splashtop, VNC
- Cyberscurity protections including EDR, XDR, MDR, DNS Filtering, IPS, DLP, etc.
- Backup solutions such as Acronis, Cove, Altaro, Backblaze
- Terminating RJ45 keystones & ends, wiring patch panels, tracing and labeling wires
- Networking ecosystems including Unifi, PFSense, OPNSense, Microtik, Fortinet
- Networking protocols and systems such as TCP/UDP, IP, DNS, DHCP,



VPN, ZTNA, OSPF, SSL, RFC2549, etc.
- Telephony systems including SIP, Asterisk, or 3CX
- Printers and scanners including scan-to-email, scan-to-cloud

T2 Capabilities

The more of these things you can do, the better:

- Troubleshoot all workstation technical issues
- Troubleshoot nearly-all single-site network issues
- Troubleshoot most server & cloud technical issues
- Troubleshoot some campus or multi-site network issues
- Troubleshoot some distributed or cluster server issues
- Set up a new basic business network with device connectivity, 365, Intune, and security
- Prevent and respond to viruses, ransomware, and other cybsecurity breaches
- Configuring and manage Microsoft Office 365, Azure, Entra ID, Intune, Google Workspace
- Migrate businesses from Google Workspace to Office 365 or vice versa
- Build and test a PC from scratch. Even better if you can build a server too. More RGB, more better.
- Select, Integrate, Configure, and provision SAAS and line-of-business apps for clients
- Configuring and managing hypervisors and related networking
- Writing PowerShell or bash scripts to automate tasks or process data.
- (Fine to use AI as long as you can proofread/correct the output)
- Explain technical options to clients in a way that empowers them to make an informed decision for their business
- Configuring and managing backup and disaster recovery solutions. Write Disaster Recovery Plans
- Produce good documentation both for internal use and for clients
- Teach and mentor junior staff
- Build automation for clients using tools such as Claude Cowork, Microsoft Power Apps, N8N, Make.com, etc.

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📌 IT Engineer - Tier 2 (Abbotsford)
🏢 Koala Technology
📍 Abbotsford