Become a part of Indigo’s mission to inspire joy as a Customer Experience Specialist. Use your passion for literature and creativity to engage customers meaningfully.
This role is all about creating an inviting environment that fosters customer interaction and storytelling through our diverse product offerings. You'll engage customers, provide curated experiences, and maintain standards that reflect our mission of joy and creativity. By embodying our core values, you will contribute significantly to the company's culture and the overall shopping experience.
Key Responsibilities:
• Create a warm, inviting space for every customer
• Employ storytelling to enhance customer engagement
• Curate specific collections based on individual preferences




• Uphold visual standards in the sales area
• Engage with customer feedback actively and responsively
Requirements:
• Retail experience is a plus, but not mandatory
• Flexibility to adapt to different roles within the store
• Capable of lifting items up to 40 pounds safely
• Required versatile availability, including holidays and weekends
• Bilingualism needed for positions in Québec
Bring your enthusiasm for literature and customer service to help brighten visits and engagement at Indigo.
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📌 Indigo Customer Experience Specialist (St. Catharines)
🏢 Indigo-Books-
📍 St. Catharines