Lead a team in delivering outstanding customer support as a Client Support Supervisor at ABSA. This hybrid role focuses on enhancing processes and fostering employee development.
Join ABSA as a Client Support Supervisor, overseeing administrative functions to enhance technical services. You'll guide daily operations, monitor team performance, and implement continuous improvement initiatives. This role specifically values leadership in customer service, teamwork, and operational excellence.
Key Responsibilities:
• Provide coaching and support to administrative staff
• Monitor workflows and service standards closely
• Implement process improvements for service delivery
• Support projects impacting administrative operations
• Address employee relations and performance concerns
Requirements:
• High School Diploma is required
• 2 years of supervisory or leadership experience
• ISO 9001 Awareness Certificate is preferred
• Change management training such as Prosci
• Business administration education is an asset
Drive team success and customer satisfaction with exceptional leadership in this pivotal role at ABSA.
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📌 Client Support Supervisor at ABSA (Calgary)
🏢 ABSA
📍 Calgary