- Review and assess new applications to support the progression of the funding program.
- Communicate with employers regarding program inquiries and provide follow-up support via phone and email.
- Respond to employer leads and inquiries as the first point of contact for the funding program.
- Maintain accurate records and documentation related to applications and employer interactions.
- Assist with tracking application status and ensuring timely movement through the funding process.
- Escalate complex inquiries or issues to the appropriate team members as needed.
- Provide general administrative support to ensure smooth program operations.
Requirements
- Previous experience in an administrative, customer service, or program support role.
- Desire to be proactive and demonstrate initiative with a can-do attitude.
- Strong verbal and written communication skills.
- Comfortable communicating with employers and external stakeholders by phone and email.
- Excellent organizational skills with high attention to detail.
- Ability to manage multiple tasks and prioritize work effectively.
- Tech savvy and comfortable working with new technology and/or databases.
- Familiarity with Microsoft 365 applications and CRM/case management systems considered an asset.
Core Competencies
Demonstrates robust organizational and communication skills while effectively managing multiple tasks in a program support role. Proficient in utilizing technology and CRM systems to enhance program operations and maintain accurate records.
Highest-signal resume keywords
- Administrative Support Experience
- Customer Service Skills
- Strong Verbal Communication
- Microsoft 365 Proficiency
- CRM/Case Management Familiarity