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Service Delivery Manager

Business Unit: Aviation Services

Career Area: Operations and Administration

Location: Quebec, Quebec, CA

Are you ready to lead, innovate, and elevate? Do you thrive in tackling challenges head-on, and have a knack for inspiring teams? If so, GardaWorld is on the hunt for a savvy Service Delivery Manager to steer our ship towards current horizons.

As a Service Delivery Manager (SDM), you'll be at the helm of our operational efficiency, driving strategic initiatives and ensuring seamless day-to-day functions. From optimizing processes to fostering a culture of innovation, you'll play a pivotal role in our continued success.

Job Responsibilities:

Conduct and manage daily operations to meet productivity targets and quality standards.

Develop and implement streamlined processes to enhance efficiency.

Collaborate with cross-functional teams to synchronize efforts and optimize resource allocation.

Monitor performance metrics, analyze data, and implement improvements to enhance operational effectiveness.

Foster a culture of teamwork, accountability, and continuous improvement among team members.





Resolve operational challenges swiftly and effectively, ensuring minimal disruption to workflow.

Qualifications:

Post-secondary education or equivalent work experience.

A minimum of 1-3 years of direct management experience.

Strong leadership skills with a track record of building high-performing teams.

Exceptional analytical and problem-solving abilities.

Excellent communication and interpersonal skills.

Fluency in French, spoken and written, is required

Fluency in English, spoken and written, is an asset

A strategic mindset with the ability to drive results in a dynamic environment.

Employment Type: Permanent

Location: Quebec International Airport (YQB)

Accommodations are available upon request to support your participation during all stages of the recruitment process.

GardaWorld: Make the world a safer place

GardaWorld, a global leader in security, offers exciting career opportunities in an evolving industry. We celebrate diversity and invite talent from all backgrounds to apply.

Job Segment: Service Manager, Manager, Customer Service, Management

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📌 Service Delivery Manager (Quebec City)
🏢 GardaWorld
📍 Quebec City