Lead Janitorial Services across Canada as a Customer Success Manager. Shape customer experience and manage operations to improve profitability and efficiency throughout store locations.
As a pivotal part of our Canadian facility maintenance team, you will oversee daily operations and align Janitorial Services to customer needs. Your role includes building relationships, managing partners and cleaners, and ensuring quality audits and budget adherence. This position requires strategic planning to enhance revenue growth and operational performance across multiple customer banners.
Key Responsibilities:
• Manage Customer and Partner Experience & Retention
• Oversee training and performance of cleaners
• Conduct quality audits and manage store operations




• Develop store level budgets and strategies
• Maintain daily communication with customer stakeholders
Requirements:
• Degree in business administration or related field
• Minimum 5 years in janitorial or operational roles
• 3-5 years in a supervisory position recommended
• Fluent in English and French for Quebec
• Solid communication and planning skills
Elevate the customer relationship experience while driving efficiency in our maintenance operations.
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📌 Janitorial Services Customer Success Manager (Toronto)
🏢 United Services Group
📍 Toronto